Frequently Asked Questions

What services are included in the rate at Las Islas Hotel?

The rate includes accommodation and buffet breakfast at Tía Coco restaurant. The following activities and courtesy services are offered, subject to availability and weather conditions:

  • Astronomical tour.
  • Transfer to the private island "Isleta".
  • Use of snorkeling kit, kayak, and paddleboard.

*Other services have an additional cost and are charged to the room account.


How can I check availability and make a reservation?

You can check availability and make reservations through:


What transportation options does the hotel offer?

Las Islas Hotel offers different transportation options to reach the establishment, depending on your needs:

  • Boat transfers.
  • Car transfers.
  • Helicopter transfers (require prior reservation and confirmation).
  • For more details, click here.


What are the cancellation policies?

Cancellation policies depend on the season:

  • Low season: You can cancel at least 72 hours in advance without penalty. After this period, the first night is charged.
  • High season: Cancellations incur a 100% penalty of the accommodation.
  • Exceptions: Fees will be refunded in case of flight cancellations, restrictions that prevent service, or force majeure, providing the corresponding proof.


What are the accommodation options available?

 Accommodation options include:

  • Land bungalows with a private pool: Part of the complex in "Isleta".
  • Grand Treetop Bungalows: Up to 4 adults, two separate rooms with a shared jacuzzi.
  • Grand sea level bungalow with private pool: Up to 4 people, two separate rooms each with a private bathroom.
  • Grand family bungalow with private pool: Two floors, capacity for 4 adults or 2 adults and 2 children.
  • Connected bungalows (#21 and #22): One with a pool and the other with a jacuzzi.
  • Children under 12 can stay with their parents in Grand Sea Level and Grand Family Bungalow. Learn about all our accommodations here.

What are the check-in and check-out times?


  • Check-in: 3:00 p.m.
  • Check-out: 12:00 m.
  • Early check-in and late check-out are subject to availability. To guarantee these services, it is recommended to book an additional night.


Does the hotel allow pets?

Yes, Las Islas Hotel allows pets. A dish and a bed are provided during the stay at an additional cost. Consult rates with the reservation agent.


Can events be organized at the hotel?

Yes, the hotel offers services and spaces for events, including:

  • Logistics.
  • Photographers.
  • Decoration.
  • Musicians.
  • However, events with music are not allowed unless 100% of the rooms are booked. Consult the event brochure on our website.


How are inspection visits managed?

Best Answer: Inspection visits must be scheduled at least 8 days in advance and carried out on weekdays. If interested, email: comercial.lasislas@lasislas.com.co.


What activities does the hotel offer?

The available activities include:

  • Astronomical tours.
  • Water sports such as snorkeling, kayaking, and paddleboarding.
  • Transfers to the private island "Isleta".
  • Efoil (Hydrofoil Surfboard)
  • Tour Through the Mangroves
  • Bioluminescent Plankton night viewing tour
  • Tour Cartagena
  • Tour the Rosario Islands (Islas del Rosario)
  • For more information, click here.


Where can I find more information about spa treatments?

Best Answer: Check the Niña Daniela Spa treatment brochure on our website. For reservations, contact the email: spaninadaniela@lasislas.com.co or call +57 605 6517123.




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